Don’t Get Burned When You Need Your Cool

The Better Business Bureau (BBB) is warning consumers to be especially cautious of air conditioning scams.

 In the last 12 months, there have been 403 complaints filed against heating and air conditioning companies, compared to 341 in the previous 12 months, an increase of 18%. Inquiries are up as well, there have been 64,407 inquiries for this past 12 month period, compared to the 50,492 for the previous 12 month period, an increase of 27%, according to the BBB.

“When searching air conditioning companies, hiring the first company you call or not getting all the details in writing are some common mistakes made by consumers” says Steve J. Bernas, president and CEO of the Better Business Bureau serving Chicago and Northern Illinois. “Often scammers will count on offering ‘free’ air conditioner tune-ups or cleanings, but end up recommending much more costly repairs than needed.”

The BBB recommends the following tips when searching for an air conditioning company:

• Research company background and licensing. Visit www.bbb.org for the Business Review of any company you are considering. This can provide information on its reputation and history of complaints. Ask if its employees are licensed and insured.
• Compare prices and service packages. Get at least three estimates for any air conditioning replacement, repair or maintenance work. All bids should be in writing and should provide a full description of the services provided and the materials used.
• Review warranty coverage. Find out if the company offers any type of warranty or guarantee, and make certain you understand the terms and conditions of the coverage. Also be sure to check the warranty on your current air conditioning unit to determine whether any repairs or replacements may be covered.
• Ask about energy efficiency. Many new cooling units are made to be significantly more energy efficient than older models. Additionally, some units may be eligible for tax credits. Make sure you get the necessary paperwork to cash in on these savings.

For more information on air conditioning repairs, visit www.bbb.org